When two-factor authentication is enabled, users will be prompted for a login code after entering their username and password. By default, codes are sent by email, with an option to setup an authentication app on the “My Account” page.
After successfully completing a two-factor login, the user won’t need to enter a code again for 14 days when logging in from the same browser (this is achieved by setting a cookie).
Logging in for the first time using two-factor authentication:
- Enter your username and password
- This will trigger a unique login code to be sent to your email
- Enter this in the field provided
- After 14 days, or if you log in to your Panacea account on a different browser, you will be required to complete this process again.
- Alternatively, you have the option of downloading an authentication app which will generate you with a unique login code.
Setting up authentication app:
- On the ‘My accounts’ page, there is a new two-factor authenticator tab where you can set up the authentication.
- Simply click the Setup button and instructions for setting up the authentication app will appear.
- After 14 days, or if you log in to Panacea on a different browser, you will be asked to provide the unique log in code.
Disabling authentication app:
- You can disable the authenticator on the two-factor authentication page by clicking the Disable button.
- The unique log in code generated on the authentication app will no longer work. Instead, you can only login using the code sent by email.
What if you have a problem with the authenticator?
- If you have a problem with your authenticator you can opt to have a code emailed to you by clicking “Problem with your authenticator?”, or an admin can disable your authenticator in the “Manage Login” modal on your contact details page.