Once your request has been received and progressed by the Project Managers, it will move from the Pending tab to the In Progress tab of the Client Interface.
Here, you can find the details of the order that was raised for you:
by clicking on the Job title link, you can see your specifications and any proofs or documents from the Marketing, Communications, Design and Print teams in relation to that order.
Adding additional documents to your current orders:
- Under the 'Client Interface' drop-down menu select Ordering, then click on In Progress tab at the top and open the current Job.
- You can now view existing documents and upload additional files. The Project Manager managing your Job will automatically receive an email confirming a file has been uploaded.
- Click the View Order button to see details of the order you placed through the Client Interface.
- If you did not order this yourself, and a Project Manager has manually added this on your behalf, you will still be able to view the Job and associated costs depending on whether the Project Manager has made this visible to you, on the software.
Sending the PM a question regarding a job:
- Select the relevant job from the 'In Progress' tab.
- On the top bar above the job, please click the button labelled Nudge.
- Select the Project Manager (under Recipient). Within the Nudge Question field, please type in your query and then click +Nudge. The PM will then be notified that you have asked a question. For more information on Nudges click here.