You can filter and create a client feedback report to see your feedback results.

Reports > Performance > Click report in the Client Feedback section of the page.

Filters/Options:

You may filter by the following options for a more specific report.

• Values to report on – include only feedback where the client selected:
  • Very satisfied
  • Satisfied
  • Neither satisfied nor dissatisfied
  • Dissatisfied
  • Very dissatisfied
• Job type
• Project manager
• Print buyer
• Client contact
• Client Organisation
• Client Department (will appear if Client organisation selected has at least one department) - defaults to all
• Client Section (will appear if Client department has at least one section) - defaults to all
• Supplier Organisation - Some Jobs may have multiple Suppliers, so feedback may relate to other Suppliers involved
  
• Designer
• Communications officer

You also have the option to generate a list of jobs where no Feedback has been given so you can follow-up or investigate.

• Simply click Email Me No Response Jobs (Spreadsheet) where a pop-up will display all jobs where no feedback was given and links to take you to those jobs.

What does this Report do/show?

This report shows feedback left by client users.

It includes the number of jobs where feedback was requested and how many jobs have had feedback submitted against.

There is a breakdown of how satisfied clients were with different aspects of their experiences as percentages.

For each job with feedback, the job number and job title are included, along with how satisfied the client was and any comments that they left.