- Clients click Confirm Receipt under the Client Interface menu (if this module is available on your site).
- This displays orders awaiting receipt confirmation. Click View.
- If you are happy with the items/service, click Confirm. If not, click Back to exit this menu, and inform your Project Manager (via your normal communication channels).
Rejecting an Order (Project Managers Only)
- If the client is unhappy with the product/service delivered, the Project Manager can reject delivery. To do this, open the cost and scroll down to the Delivery Confirmation section. Click Reject Delivery. Enter the reason and hit Reject.
- A red ‘X’ mark will appear on the Job Bag, indicating that the order has been rejected.
- Project Managers must inform the supplier to re-deliver the order. Suppliers can view these reject orders on the Delivery confirmation menu, by ticking the Goods Rejected filter.