Panacea Applications Limited

By default, the software will assume suppliers are always available for an appointment, unless suppliers indicate they are unavailable. This is to reduce suppliers needing to mark their availability for each day.

When an appointment is assigned to a supplier, this will show on the calendar with the time and job title on the date of the appointment. To get the full details of the job, the supplier can click on the job in the calendar. Alternatively, the supplier can go to their Appointments & Jobs screen to view the full details of the job there; this screen is also where the supplier can Accept / Reject the appointment.  

How can suppliers indicate they are unavailable on their calendars? 

1st Option: For when a supplier will NEVER be available on set days/times of the week

If a supplier will never be available on a set day/time (i.e. they don't work on Sundays and so will never be available for an appointment), they will:

• Under 'T&I Services', click Non-working Hours.
• Click the relevant day (either All-day, or drag over specific hours)
• The software will now mark you as Unavailable on these days/times 

Please note, only use this option if as standard, you do not work on these days/times on a weekly basis. If you don't work some Sundays, please use the below option.

2nd Option: For when a supplier is not available on specific days/times on a non-weekly basis.

If a supplier will not be available for certain day/times (i.e. going on holiday, only work every other Sunday etc),suppliers can mark their unavailability via the T&I Calendar by:

• Under 'T&I Services', click Calendar.
• To mark your unavailability , simply click in the appropriate boxes. 
  • Provide the relevant Start and End date & time
  • Specify the reason of the unavailability: Other/ Holiday / Appointment
  • Optional: A note can be added which will be visible to the supplier and Key Users
• The Calendar's default view is month, but this can be changed to a week or day view by clicking on Week or Day at the top-right of the page. 
• Suppliers can use the month view to mark their availability for a whole day by clicking on the day, or for an entire period by clicking and dragging across a period of time.  
• To allocate unavailability for specific hours (e.g. if a supplier is only unavailable in the morning or afternoon) go into the week or day views and click within specific hours. 
  • E.g. If unavailable for two hours, say 2pm - 4pm, select the Week or Day view of the calendar and drag your cursor from 2pm to 4pm and specify the reason.