Reach Deactivated Contacts

The software will automatically Deactivate Contacts that have had an e-mail marked as 'Undeliverable' to their e-mail address, or if the contact has unsubscribed from your releases. You can view and manage all deactivated contacts via Contacts > Deactivated Contacts.

Reach deactivates these contacts so to reduce the number of bounce-backs you receive from releases. These are not deleted and instead deactivated in order to allow you to manage them.

Managing

There are three actions you can take against Deactivated contacts:

• Reactive - for e.g if the bounce-back is due to the recipients mail box was full 
• Update Info - for e.g, if the bounce-back is due to a typo in their e-mail address you can amend it 
• Delete - to completely delete the contact 

Filtering

• Use the search function to find a particular contact
• Click on a column to sort the list of contacts alphabetically by Contact, Organisation, Job Title, Email, Deactivated Date and Reason 
• Filter the quantity of contacts you would like displayed on your screen at a time, and also to see how many groups there are overall (entries)
• Use the Excel or PDF button to pull off a report containing all contacts displayed on your current screen and the filtering & columns you've applied