Panacea Applications Limited

1. Client places the order

• Select Booking Requiring Confirmation Call from the catalogue. 
• Enter the appointment details in the same way as when booking a single interpreting appointment. 
• On the next page, there will be a Specification Note and a Note field for the client to enter the contact's name and number for the confirmation call. Both the contents of the Specification note and any text written in the Note field will be included in the email sent to the interpreter. 
• Upload any relevant files and then give the appointment a title. 
• Click Add to Basket to go to the Checkout screen. 
• In the Checkout screen, you can Add Another Item, or complete your order. Placing an order will send it through to the project managers. 

2. Interpreter accepts job and makes the confirmation call to the client 

• Once the order has been accepted into a job by a key user, an email is generated to the interpreter which contains the appointment details as well as the Specification and Note text (i.e. the contact name and phone number).
• Firstly, the interpreter should accept the job and call the client.
• The supplier then verifies the outcome of this call by sending the PM a Nudge. 
• Click into the specific job and press Ask Nudge Question. Type in the outcome of the call and then press +Add Nudge - the PM will then be notified. 
• The PM will then undertake any further action if needed, and you will be notified when they have recognised your Nudge. The supplier can view all correspondence from the View screen under Nudges in the left-hand menu.

3. A member of the Translation and Interpreting team adds the confirmation call as an additional cost to the job

• Please refer to the adding additional payments page for instructions on how to add the confirmation call as an additional cost to the job.
• If after the call, the interpreter confirms that the appointment is still taking place through Nudge, the original cost on the job should be managed as normal (i.e. after the appointment takes place, the interpreter will submit their timesheet and the project manager may be required to approve/decline attendance and/or travel costs etc). 
• If after the call, the interpreter informs the T&I team via Nudge that the appointment is no longer taking place, the main cost should be cancelled. Note: It is important to make sure the PM has added the cost for the confirmation call before they cancel a job. 
• Once the PM has done any further action highlighted following the confirmation call, they should then respond 'Yes' (thumbs up) to the Nudge sent from the Supplier, so the supplier is aware that the team have received and actioned accordingly. This can be done from the Nudges tab in the job bag.