How to Cancel a Booking (Using Nudges)

If you have been advised not to use Nudges to report cancellations, please contact the relevant Translation and Interpreting team via email.

To cancel an Interpreting appointment or a Translation booking within Panacea Software using Nudges.  Please follow the below steps.

• Login to Panacea and head to Client Interface > Ordering > In Progress, and select the relevant job.
• On the top bar above the job, you will see a button labelled Nudge - please click.
• Select the Project Manager (under Recipient).
• Within the Nudge Question field, please type in your request to cancel the appointment/booking and a reason as to why. Then click +Nudge.
• The Project Manager will then be notified that you have requested to cancel your appointment, and will do so accordingly.
• Once your appointment has been cancelled, you will receive a notification stating they have approved your request to cancel - as well as an email confirming this.