If the interpreter has accepted the appointment, or if there is no supplier available:
- Click onto the Cost, and click the 'Cancel Appointment' button at the top.
- Enter the cancellation date & time, name of the person cancelling and then click on the cancellation button that is applicable to your cancellation scenario:
- Send Cancellation: The client will be charged and the supplier will be paid. The rates will depend on your cancellation rules e.g. higher rates may be applied due to cancellation at short notice.
- Cancel appointment no fee's chargeable: Select this option when you do not want the client to incur a fee.
- Make sure the approved box is ticked.
- Click Update and Close.
If a job has no other active costs, once you cancel your cost (booking), the job will be automatically marked as 'completed' so that it can be charged (if applicable).
- If you decide to alter a cancelled cost, please ensure you change the job status ASAP from 'completed' (and check it's not already been charged). Failure to do this will mean the job will be added to the Charging batch when next run.
If the interpreter hasn't yet accepted or rejected the appointment:
- Click onto the Cost, and click the "Reject appointment on behalf of supplier" button. This will then unlock the 'Cancel Appointment' button.
- Follow the steps outlined above to cancel the cost.
N.B. IF you need to cancel a cost, but add another cost onto the same job please read this.