What if I Need to Cancel a Cost on a Job?

If the interpreter has accepted the appointment, or if there is no Supplier available:

1. Click onto the Cost, and click Cancel Appointment at the top.
2. Enter the cancellation date & time, name of the person cancelling and then click on the cancellation button that is applicable to your cancellation scenario:
3. Send Cancellation: The Client will be charged and the Supplier will be paid. The rates will depend on your cancellation rules e.g. higher rates may be applied due to cancellation at short notice. 
4. Cancel appointment no fee's chargeable: Select this option when you do not want the client to incur a fee. 
5. Make sure the Approved box is ticked. 
6. Click Update and Close.
7. This will trigger the "Cancellation Notice" email informing about the cancellation for this booking. This will go to:
   1. The client of the booking
   2. The supplier for the booking if they had accepted the booking prior to the cancellation. This will not go to the supplier if the booking was rejected prior ( see below) or if there is no supplier.

If a job has no other active Costs, once you cancel your cost (booking), the job will be automatically marked as Completed so that it can be charged (if applicable).

• If you decide to alter a cancelled Cost, please ensure you change the job status ASAP from Completed (and check it's not already been charged). Failure to do this will mean the job will be added to the Charging batch when next run.

If the interpreter hasn't yet accepted or rejected the appointment:

1. Click onto the Cost, and click Reject appointment on behalf of supplier. 
   • This removes the booking from the supplier and triggers the “Booking withdrawn or modified” email to the supplier. This will advise them the booking is no longer valid, and that a separate email will follow if it is reinstated.
2. This will then unlock the Cancel Appointment button.
3. Follow the steps outlined above to cancel the cost.

N.B. If you need to cancel a cost, but add another cost onto the same job please read this.